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Respond to technical support and helpdesk inquiries for internal and external customers
Respond to inquiries related to PCs and IT using various communication tools such as telephone, e-mail, and chat.
<Specifically, this position is responsible for the following tasks
Respond to inquiries about PC problems and systems.
Responds to inquiries about PC settings and products, such as e-mail and environment.

■Management and purchasing of PCs, OA equipment, company smartphones, etc.
└Responds to replacements, maintenance arrangements, etc. Also manages data on various devices.

Set up accounts for PCs and various company-wide tools when employees enter and leave the company.
We issue and delete accounts, register personnel to various tools, etc.

In addition, we manage software licenses, etc.

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